flyscreens
Exclusive Screens - fly screens for fly free freshness
Fly screens for fly free freshness
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Exclusive Screens - fly screens for fly free freshness
Fly screens for fly free freshness
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www.exclusivescreens.co.uk flyscreens
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terms and conditions
flyscreens www.exclusivescreens.co.uk flyscreens
flyscreens
terms and conditions
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Terms
For DIY products, made-to-measure screens, component orders , payment is strictly with order. Please also see payment notes below. Currently there is no minimum order value but we reserve the right to introduce a minimum charge if necessary.
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Despatch
We aim to process all orders for DIY kits or components within 5 working days from receipt of order and payment. For made-to-measure screens, please allow 10 -14 working days from confirmation of order / payment. Peak season delays can occur ( May to Sept. ), we will advise you.
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Measuring
Please note : made-to-measure items are manufactured to your exact order dimensions, we make no tolerances or allowances for the fastening method or size of fixing components. Please read and carefully follow the instructions for measuring and fitting of the appropriate model detailed on our website. Because most screens cannot be adjusted after manufacture, we regret no alterations or refunds can be made due to incorrect measurements given. If you are unsure about any aspect of measuring or the necessary calculations to establish finished sizes, please enquire by e-mail or telephone for advice.
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Pricing & Dimensions
All dimensions on price lists, where displayed, are WIDTH mm in the lower horizontal boxes x HEIGHT mm in the left side verticals. Prices are shown in pounds sterling at the intersecting points on the matrix, rounding up to nearest size. Where a price list is not shown, you may request by email.
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Discounts
Orders of multiple units ( of same size or model ) can attract a discount, please enquire.
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Carriage
FREE carriage ( UK mainland only ) for all fly screen orders above amount shown on the home page, otherwise carriage or postage / packing are charged at the lowest cost available according to weight and destination. For all BULK orders e.g. large mesh rolls and other heavy weight items, carriage is payable ( including UK mainland ) according to weight. Where applicable carriage costs will be confirmed and agreed with you before your order is processed
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Orders
All orders must be made in writing, by post, fax or email. Preferably please use our order form.
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Delivery
Products will be delivered by local or national carrier. We will give you a scheduled delivery date but cannot advise a time of delivery. Please ensure someone will be available to inspect and sign for the goods on the day of delivery. If there is any sign of damage to the packaging, we advise you to thoroughly inspect the contents. Once the drivers delivery note is signed, no claims can be made unless clearly marked 'DAMAGED' and we are informed a.s.a.p. by telephone and confirmed in writing, preferably by e-mail, within 24 hours.

Domestic customers who may be unavailable during the day are advised to consider an alternative delivery address where someone in attendance is certain.

We regret we are unable to give an exact time for delivery and cannot be held responsible for late delivery by our carriers. An a.m. delivery is sometimes possible on payment of premium, please enquire if important to you.

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Returns
Any goods returned, by agreement, e.g. DIY Kits of wrong size, must be in their original condition and are subject to carriage costs at the customers expense plus a 20 % handling charge, unless the error was ours.

Any mistakes by us will be corrected at no extra charge and return carriage cost, by approved means, will be refunded.

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Payment Notes
Payment by cheque or bank transfer only.

Cheques should be made payable to :-

Exclusive Screens
or by BACS to Barclays Bank, Sort code 20-09-44, A/C No. 40138088

Commercial orders, with payment terms of 30 days, can be invoiced following approval of credit account facilities. First order payment however, would be required in advance, on receipt of a pro forma invoice.

Fully installed screens ( by quotation only ) are to be paid for on the day of installation or within a pre-arranged and agreed period for commercial customers

We reserve the right to request a deposit for some made-to-measure and installed screens, payable on the day of measuring or order, whichever applies.

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With many years of experience of making and fitting flyscreens we are always pleased to assist customers with any advice required. Please contact us by email, fax or telephone. If you are connected to an answerphone, just leave your name and number (no need to explain matters in detail) and we will phone you back for a proper conversation.
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You recently supplied and fitted fly screens in my home and I would just like to take this opportunity to say thank you very much for :- a) the rapid and courteous response to my initial enquiry, and...
D M Russell
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help
If you can't find what you want or need any help please call us on 01670 829414.
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